Dedicated to maximizing customer's satisfaction, Unicross has been keeping to ITIL V3 service management under perfect and strict standards, and its professional team has been providing one-stop service and diversified total solution from requirements understanding, project design, project implementation and ongoing maintenance.


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Dedicated professional account managers (Chinese & English speaking) with fast response to ensure project feasibility

Unicross always consider customer’s long-term benefit in its project design. Our account managers are focused on customer’s needs and ready to respond at all times. We guarantee the project feasibility through a series of procedures including requirements understanding, project consulting, preliminary proposal, site survey, detailed planning, plan verification and confirmation, etc.

Experienced bilingual project manager and technical team to guarantee project implementation.

Unicross project managers can speak both Chinese and English fluently, and have rich experience in large and medium project implementations, familiar with how to communicate with customer.

Professional, strict and efficient maintenance service based on ITIL V3

Unicross applies the ITIL V3 based service management system, and strictly follows the procedures and provides multi-language support to guarantee SLA. Unicross service hotline works 24 hours with nation-wide coverage as well as coverage in many big cities abroad, and each ticket is quickly responded and recorded through systematic processing.

Total solution of hardware, software and customized service

Unicross provides complete intelligent data management solution from hardware, software, content to service, to meet customer

One-Stop Service
Design & Consultancy
Solution Deployment
Service


Our Managed Services Off you peace of mind
Dedicated billingual service manager
Incident and service requests
Single-Point-of-Contact(12X7)
End-to-end coordination
3-tier support
On-site support
Remote support(Engineer)
Service Hotline


Cloud based big data reporting platform

Unicross provides private cloud platform for storage of various business reports based on big data, and Unicross is expert in customized reports to meet customer's requirements under different business scenarios such as shopping malls, supermarkets, and retail stores.  Furthermore, Unicross also offers reports in flexible forms, with H5 mobile reporting apps giving customer real-time approach to the updated data, and PC-end reports for dimensional data analysis.

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Wide Service Coverage

Focused on the business morale of "being professional, dedicated and efficient", Unicross has been highly recognized by customers for its outstanding project deployment and aftersales service, with coverage of more than 33 provinces, municipalities and autonomous regions throughout China.  Please call Unicross hotline at 4008642767 for more information.

Unicross has also extended its service to 8 countries in South East Asia including Korea, which helps Unicross meet customer's fast growing demand with global vision and rich practical experience.

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